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Need to raise a concern?
Write to our Grievance Officer. We acknowledge every grievance within 2 working days.
grievance@capexo.aiCapwise Nexus Private Limited (“Capexo”) is committed to treating every customer fairly and resolving concerns quickly and transparently. This page explains how to raise a grievance about our services, your lease, or how we handle your information.
How to raise a grievance
You can reach us in any of these ways:
Email our Grievance Officer at grievance@capexo.ai
Call us on +91 96542 79422 or +91 98117 52366, Monday to Friday during business hours
Write to us at Unit 104, First Floor, Global Business Square, Building 32, Sector 44, Gurugram, Haryana 122003
What to include
To help us resolve your concern quickly, please share:
Your name, business name and contact details
Your lease or rental schedule reference, if you have one
A clear description of the concern and when it happened
Copies of any relevant documents, emails or screenshots
Grievance Officer
Lalit Sharma, Grievance Officer
Capwise Nexus Private Limited
grievance@capexo.ai+91 96542 79422
Sector 44, Gurugram, Haryana 122003
Response within 2 working days
How we respond
We acknowledge every grievance within 2 working days and share a reference number. We then review it, keep you updated, and confirm the resolution in writing. If a resolution needs more time, we will tell you why and when to expect it.
If you're not satisfied
If you are not satisfied with our response, reply to the same email thread and ask for an escalation. Your grievance will then be reviewed by senior management, who will respond to you directly.
Grievances about your data
Concerns about how we collect, use or protect your personal information can also be raised with the Grievance Officer. Please read our Privacy Policy for details on how we handle your data.
Last Updated: 18 October 2026